Shipping policy

SHIPPING POLICY

Order processing

All orders are processed within 1-2 business days after your order is confirmed. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping rates and delivery times

Shipping is free on all orders.

United States, Canada and Mexico: 3-5 business days
Rest of the world: 7-15 business days

Delivery times are estimates and begin from the date of dispatch, not the date of order. Estimates do not include weekends or public holidays, and may be affected by carrier delays, customs processing, or events outside our control.

International orders — customs, duties and taxes

PetPly is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are determined by your local customs authority and are the responsibility of the customer. Any applicable charges must be paid on delivery.

We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.

Lost or delayed packages

If your package hasn't arrived within 10 business days of the estimated delivery date, contact us at support@petply.store and we'll investigate with the carrier.

If your tracking shows the package as delivered but you haven't received it, please check with neighbors and your local carrier office first, then contact us within 7 days so we can help.

Incorrect shipping address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@petply.store immediately — we may be able to update it before the order ships.

Questions

For any shipping-related questions, contact us at support@petply.store.